About
About Me
I’m a networking and infrastructure professional based in the DFW area with a passion for building reliable, scalable systems from the ground up. I currently serve as Assistant IT Manager at Pollo Regio, where I’ve had the opportunity to design and standardize network architecture across 50+ locations. From SD-WAN rollouts and Ansible automation to full warehouse buildouts. My path into IT wasn’t the traditional one; I spent nearly two decades in retail operations before making the jump, and that experience gave me a strong foundation in problem-solving, leadership, and getting things done under pressure. Outside of work, I’m always tinkering, whether it’s writing scripts to automate something that shouldn’t be manual, labbing out new network configs, or exploring whatever technology has my attention that week. This site is where I share what I’m learning along the way.
Skills
Routing & Switching • SD-WAN • Ansible • Git / Github • PowerShell • Bash • Ruckus • Extreme Networks • Cradlepoint • Intune • Jamf • NinjaOne • Action1
Experience
Assistant IT Manager
Pollo Regio • 08/2022 – Present
- Configured and supported enterprise routing, switching, and wireless intfrastructure across distributed retail and warehouse environments.
- Designed and standardized network architecture across 50+ retail locations, including rack layouts, address management, VLANs, firewall rules, and PCI aligned security controls.
- Architected and deployed SD-WAN across 50+ retail locations: enabling centralized policy management, application-aware routing, and resilient multi-WAN connectivity.
- Deployed centralized network monitoring and log aggregation, improving visibility, proactive issue detection, and security auditing across distributed sites.
- Automated network configuration and troubleshooting workflows using Ansible, enabling rapid deployment of standardized switch configurations and reducing manual intervention.
- Led a multi-site infrastructure modernization project for 44 locations, establishing installation standards, producing technical documentation, coordinated with cross-functional teams and vendors, and ensuring deadlines were met.
- Designed and implemented network infrastructure for two 55,000 sq ft warehouses, including switching, wireless access, endpoint connectivity, NVR and security cameras, and other IoT devices.
Technical Support Specialist
Cyberlink ASP • 01/2022– 08/2022
- Administered and maintained Citrix XenApp and XenDesktop environments, performing updates on VDI, Exchange, SQL, and print servers.
- Provided tier 1/2 technical support for hosted applications, diagnosing and resolving complex server-side and connectivity issues.
- Assisted in administering Fortinet firewalls, troubleshooting firewall policies, site-to-site VPNs, and network connectivity issues across managed client environments.
Customer Service Supervisor
Walmart • 01/2005– 12/2021
- Managed daily operations of the customer service department, including scheduling, task delegation, and performance monitoring.
- Served as the primary point of contact for resolving customer complaints and escalated issues.